配送ポリシー
Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays).
You will receive an email confirmation with a tracking number once your order has been shipped.
During high-volume periods (e.g., album releases, pre-orders, sales), processing may take an additional 2-5 business days.
Shipping Destinations
We ship worldwide from our main fulfillment centers in South Korea and partner warehouses.
Note: Some countries may be excluded due to courier restrictions or customs regulations. If your country is not available at checkout, please contact us for assistance.
Estimated Delivery Time & Rates
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| South Korea | 1-2 business days | N/A |
| Asia | 5-10 business days | 3-7 business days |
| North America | 7-14 business days | 4-7 business days |
| Europe | 7-15 business days | 5-8 business days |
| Oceania | 7-14 business days | 5-9 business days |
| Middle East | 10-20 business days | 7-12 business days |
| Latin America | 10-25 business days | 7-15 business days |
Shipping costs are calculated at checkout based on your destination and weight. Tracking numbers are provided for all shipping methods.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, and taxes, which are not included in the shipping cost.
These charges are determined by your country’s customs office and are the responsibility of the customer.
We are not liable for any delays caused by customs clearance procedures.
Delivery Issues
If your package is marked as “delivered” but you haven’t received it, please first check with your local courier or post office.
CHOCOKPOPSHOP is not responsible for lost, stolen, or unclaimed packages due to incorrect shipping information provided by the customer.
If a package is returned to us due to an incorrect address or unclaimed delivery, reshipping fees will apply.
Pre-Orders
Pre-order items will ship after the official release date announced on the product page.
Orders containing both in-stock and pre-order items will be shipped together, unless a separate shipment is requested (additional charges may apply).
Shipping Support
For shipping inquiries, delays, or changes, contact us at shopchocokpop@gmail.com with your order number and details.
